Xela Call Ops

Call Operational System

🎧Agent Desk 📋CRM ←Admin Command

Checking connection…

Call Operations

Inbound / Outbound · Queues · Routing · IVR — OmniXela BPO

Live Calls

Queues

Agent Status

Place Outbound Call

To number

From (caller ID)

Send SMS

To number

Message

Routing Rules

Condition (e.g. queue=sales)

Destination

IVR Menu

Key

Action

Connection

API base URL

Admin API key

This console shares the same API base URL and admin key as the Admin Command dashboard (stored in your browser). Set it here or in Admin Command → Settings.