Xela
Agent Desktop
Universal workspace — voice · chat · email/text · script · live transcription
Ready
Not Ready
Break
Training
Ready
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Connecting…
CRM
Call Ops
← Admin
DISPLAY
Client information
Dial a number or pick a contact — the matched record appears here.
Call Script
Guided
— Select a contact to load a guided script, or ask Xela for a next-best action. —
Chat
Mail
Text
Omni-channel conversation appears here.
Send
Call Number Display
—
Ready to dial
00:00
☎ Dial
Real-time Voice Response
Live transcription / call events will stream here once a call connects.
Call Queue Display
No queue data yet.
Contacts (click-to-call)
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Dial Pad
1
2
ABC
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DEF
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GHI
5
JKL
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MNO
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PQRS
8
TUV
9
WXYZ
*
0
+
#
Call Options
🔇
Mute
⏹
Hold
♯
DTMF
End Call
Call Result
Disposition drop-down
— Select disposition —
Call Notes
Save to CRM
Agent Info & Options
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—
Connection
Backend URL
API key (optional)
Points at the Xela dialer/CRM backend. Stored in this browser only.
Close
Save & test
